30-Day Return Policy
We want you to be completely satisfied with your 360 Fitness equipment. If for any reason you are not, we offer a 30-day return policy from the date of delivery.
Conditions for Returns
- Items must be in new, unassembled condition and in their original packaging.
- You must obtain a Return Merchandise Authorization (RMA) number from our support team prior to shipping anything back.
- Clearance and custom-order items are final sale and cannot be returned.
Return Shipping and Fees
Because fitness equipment is heavy and expensive to ship, the customer is responsible for all return shipping costs. Additionally, a 15% restocking fee may apply to cover the original shipping and handling expenses incurred by 360 Fitness Services, LLC.
Refund Process
Once we receive and inspect your returned item at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Damaged or Defective Items
If your equipment arrives damaged or defective, please contact us immediately at support@360fitness.services with photos of the damage. We will arrange for replacement parts or a full replacement at no additional cost to you.